Privacy Policy

EnsoCare Diagnostics (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and safeguard your personal and medical information when you access our website (www.ensocare.in) or avail our services.
By using our website or services, you consent to the practices outlined below.

Information We Collect

We may collect the following types of information

  • Personal Information: Name, age, gender, contact number, email address, postal address.
  • Medical Information: Health history, test results, diagnostic images, prescriptions (if provided), and reports.
  • Transactional Information: Payment details (UPI, card, bank information) processed via secure third-party payment gateways.
  • Technical Information: IP address, browser type, device details, and website usage patterns collected via cookies and analytics tools.

How We Use Your Information

We use your information for purposes including:

  • Booking, scheduling, and confirming appointments.
  • Delivering diagnostic test results via email, WhatsApp, or hard copy.
  • Sharing information with your consulting doctor (with your consent).
  • Communicating reminders, health tips, and promotional offers.
  • Internal audits, quality control, and regulatory compliance.
  • Improving our website, services, and patient experience.

Sharing of Information

We do not sell or rent your personal data. Information may be shared only:

  • With doctors or healthcare professionals involved in your care.
  • With authorized staff for delivering diagnostic services.
  • With third-party service providers (IT, payment gateways, labs) bound by confidentiality agreements.
  • When required by law, court order, or government regulation.

Data Security

  • All records and reports are stored in secure systems with restricted access.
  • Data transmission (email/WhatsApp) is done using encrypted or verified channels wherever possible.
  • Staff are trained in patient confidentiality protocols.

Patient Rights

As a patient or user, you have the right to:

  • Access your medical records and test results.
  • Request corrections in case of inaccuracies.
  • Withdraw consent for promotional communications.
  • Request deletion of your personal data (subject to regulatory requirements for medical record retention).

Cookies & Online Tracking

  • Our website may use cookies to improve user experience, analyze traffic, and remember preferences.
  • You may disable cookies through your browser settings, though some features of the website may not function optimally.

Third-Party Links

  • Our website may contain links to external websites (e.g., Google Maps, payment gateways). We are not responsible for their privacy practices, and you are encouraged to read their policies separately.

Retention of Data

  • Medical records and reports are retained as required by law for healthcare institutions in India.
  • Non-medical personal data may be retained for as long as necessary to provide services or comply with legal obligations.

Updates to Policy

  • We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.