Refund & Cancellation Policy

Appointment Cancellations

We may collect the following types of information

• Cancellations must be made at least 12 hours before the scheduled appointment.
• If cancelled within this period, you may: Reschedule to a new date/time at no extra charge, or, Request a refund (if applicable).
• Cancellations made less than 12 hours before the appointment may not be eligible for a refund.

Rescheduling

• Appointments can be rescheduled once without any penalty, subject to availability.
• Multiple rescheduling requests may attract an administrative fee.

Refund Eligibility

Refunds are applicable in the following situations:

• Payment was made, but the test/service could not be provided due to technical, medical, or operational reasons from EnsoCare’s side.
• Duplicate payments were accidentally processed.
• Eligible cancellations (as per Section 1 above).

Refunds are not applicable in cases such as:

• Non-attendance or no-show by the patient.
• Packages or discounted health camps explicitly marked as non-refundable.
• Partial use of a package (e.g., if some tests are done, the rest cannot be refunded).

Refund Timeline

• Approved refunds will be processed within 7–10 working days.
• Refunds will be credited via the original mode of payment (e.g., UPI, card, bank transfer).

Special Notes for Packages

• Family health check-up offers (e.g., Jug Jug Jiyo packages) are non-transferable and cannot be split into individual test credits.
• If one member of the package does not attend, the unused portion will not be refunded.